At Navhar Foods Pvt Ltd, we understand that sometimes plans change, and you may need to cancel an order or return a product. We are committed to ensuring a straightforward and customer-friendly process for cancellations and returns, ensuring your satisfaction is our utmost priority. Here’s a comprehensive guide to our Cancellation & Returns Policy:
1. Cancellation Policy
Order Cancellation: You can cancel your order within 24 hours of placing it, provided that the order has not been shipped. To cancel, please contact our customer support team as soon as possible.
Refund Process: Upon order cancellation, your payment will be refunded to your original payment method within a reasonable timeframe.
2. Returns Policy
Product Condition: We accept returns for products that are damaged, defective, or not as described. Please inspect your order upon receipt and report any issues within 48 hours.
Return Request: To initiate a return, please contact our customer support team, providing the order number and a clear description of the issue.
Return Authorization: Once your return request is approved, you will receive a return authorization with instructions on how to return the item.
Refund or Replacement: You can opt for a refund to your original payment method or request a replacement product, subject to product availability.
3. Terms and Conditions
Return Window: The return window is 7 days from the date of delivery for eligible products.
Refund Processing: Refunds will be processed within a reasonable timeframe and may vary based on your payment method.
Return Shipping: Return shipping costs for eligible returns will be covered by Navhar Foods Pvt Ltd.
4. Contact Us
Our dedicated customer support team is available to assist you throughout the cancellation and returns process. Should you have any questions or concerns, please don’t hesitate to reach out through our contact channels.
5. Customer Satisfaction
Your satisfaction is of paramount importance to us, and we are dedicated to resolving any issues with the highest level of service and integrity.
Thank you for choosing Navhar Foods Pvt Ltd for all your culinary needs. We appreciate your trust and are here to ensure your shopping experience is as enjoyable and worry-free as possible. If you have any specific inquiries or need assistance with your cancellation or return, please feel free to contact us, and we’ll be happy to assist you.